State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
brantley snowden
May 26, 2026
5
out of
5
rating by brantley snowden
"Joyce at Charlotte Potts State Farm was very kind and helpful setting up our insurance as well as welcoming us to our new state we call home"
We responded:
"Brantley, thank you for taking the time to leave us a review! I'm happy to hear that Joyce was able to assist you with your insurance needs and make you feel welcome in your new home state. We're glad to have you with us. Feel free to reach out if you need anything else!"
Alicia Lockert
May 21, 2026
5
out of
5
rating by Alicia Lockert
"Ashton was a great help to me this morning. She solved my problem and made changes to ensure I don't have that problem again. All in less than 10 minutes. She was a pleasure to speak with!"
We responded:
"Thank you, Alicia! I'm happy to hear that Ashton was able to assist you quickly and effectively. It's great to know she made your experience a pleasant one. We appreciate your support!"
Wanda Keith
May 15, 2026
5
out of
5
rating by Wanda Keith
"Mandy White was very personable and seemed genuinely concerned with our needs. We have had other insurance companies in the past but working with Mandy we believe State Farm is our forever insurance home. We look forward to our continued relationship with State Farm. Thank you Mandy White for a painless, no pressured experience! Malvin & Wanda Keith"
We responded:
"Thank you, Malvin and Wanda! I'm delighted to hear that Mandy provided such a personable and caring experience for you. It's wonderful to know that you feel at home with us at State Farm. We look forward to continuing our relationship and are here for any of your insurance needs. Thanks for choosing us!"
Susan
May 14, 2026
5
out of
5
rating by Susan
"Was a excellent agent she was very helpful and explained everything and took time to make sure everything was what I needed .excellent!"
We responded:
"Susan, thank you so much for your feedback! I'm glad you found the service helpful and that everything was explained clearly. It's my priority to ensure your needs are met. If there's anything else you need, don't hesitate to get in touch. We’re here to help!"
Paul Stagg
May 14, 2026
5
out of
5
rating by Paul Stagg
"I should have made the switch sooner!"
We responded:
"Thank you, Paul! I'm happy to know you're satisfied with your decision to switch. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. Let us know if there's anything else we can assist you with!"
Charlie Pilsner
May 11, 2026
5
out of
5
rating by Charlie Pilsner
"Ashton was terrific. This was my first time purchasing insurance and she very patiently explained all the ins and outs of what a policy is. She also got me quite a great deal. No robots no holding for operator."
We responded:
"Thank you, Charlie! I'm happy to hear that Ashton provided such a helpful and patient experience for your first insurance purchase. It's great to know you found a fantastic deal without any hassle. If you have any more questions or need assistance, feel free to reach out anytime!"
Wyeth Mckean
May 7, 2026
5
out of
5
rating by Wyeth Mckean
"Ashton has been extremely helpful with getting me vehicle insurance as well as homeowners insurance at a great price. She’s been very responsive and has answered every question I’ve had throughly and quickly. I would highly recommend many others to use State Farm because of my experience my wife and I have had working with her."
We responded:
"Thank you, Wyeth, for sharing your experience! I'm happy to hear that Ashton was able to assist you and your wife with both vehicle and homeowners insurance. Her responsiveness and dedication are truly appreciated. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Crissie Parks
May 6, 2026
5
out of
5
rating by Crissie Parks
"Great Experience switching to State Farm! Great customer service by Joyce and I was able to save almost 200$ a month and get better coverage :)"
We responded:
"Thank you for your review, Crissie! I'm glad you had a positive experience with us and appreciated Joyce's excellent service. It's fantastic that you found better coverage at a lower cost. If you need anything else, just let us know. We’re here to help!"
Alexis Howe
April 29, 2026
5
out of
5
rating by Alexis Howe
"Ashton is great! She always answers my calls and provides same-day turnaround for requested documents."
We responded:
"Thank you, Alexis! I'm happy to hear that Ashton has been so helpful with your needs. Our team is committed to providing prompt and efficient service. If there's anything else we can assist you with, just let us know!"
Claudia Marquez
April 23, 2026
5
out of
5
rating by Claudia Marquez
"Best team ever!"
We responded:
"Thank you, Claudia! I'm happy to know you think so highly of our team. We’re committed to providing excellent service and are always here to help with your insurance needs. Thanks for choosing us!"
Moe virani
April 22, 2026
5
out of
5
rating by Moe virani
"Ashton’s a State Farm rockstar and amazing to work with!"
We responded:
"Thank you, Moe! I'm glad to hear that Ashton provided you with such a positive experience. Our team is dedicated to delivering exceptional service, and it's wonderful to know Ashton made a great impression. If you need anything else, feel free to reach out!"
Shannon Riley
April 16, 2026
5
out of
5
rating by Shannon Riley
"Joyce was amazing 👏 she literally saved me almost $500 a month. I have two teenage drivers and this was such a big deal. Thank you Joyce!"
We responded:
"Thank you, Shannon! I'm so happy to hear about your experience with Joyce. Saving almost $500 a month is indeed a big deal, especially with teenage drivers! We appreciate your trust in us and are here if you need anything else. Thanks for choosing us!"
Joe Baker
April 15, 2026
5
out of
5
rating by Joe Baker
"I switched to Charlotte Potts Agency because of their outstanding Google rating, and I quickly discovered why they are so highly regarded—it comes down to exceptional service. Working with account managers Mandy and Ashton was a pleasure. Ashton carefully reviewed my existing State Farm policies line by line, helping identify potential coverage gaps while also checking for additional discounts I may qualify for. I truly appreciate this level of professionalism, attention to detail, and customer care. I highly recommend."
We responded:
"Thank you, Joe, for your fantastic review! I'm delighted to hear that Mandy and Ashton provided you with such exceptional service. Their dedication to ensuring comprehensive coverage and finding potential discounts truly reflects our commitment to customer care. We appreciate your recommendation and are here for any other needs you may have. Let us know if we can help with anything else!"
Michael Lewis
April 14, 2026
5
out of
5
rating by Michael Lewis
"Joyce at the Charlotte Potts State Farm office was more than helpful she made the process effortless and was as professional as an agent can be ,she does her job very well and got me a great deal , much better than the rest of the like companys!! If your in need of vehicle insurance there is no reason to go anywhere else and ask for Joyce to get the best rates out there I assure you you won't be disappointed!"
We responded:
"Thank you, Michael! I'm happy to hear that Joyce made the process smooth and professional for you. It's great to know she was able to secure a fantastic deal on your vehicle insurance. We appreciate your recommendation and are here if you need anything else!"
Stacy Norwood
April 6, 2026
5
out of
5
rating by Stacy Norwood
"Mandy White at the Charlotte Potts State Farm office in Little Rock was absolutely fantastic!! I was frantic because my current company raised my rate at renewal time with zero explanation. I was able to complete the policy purchase and save $50.00 almost on my monthly payments!!! So stoked about that. She called me first thing and took great care of me. She listened to me and showed she cared about explaining coverage and getting the right fit for me and my budget. Way to go Mandy!!!! 👍"
We responded:
"Thank you, Stacy! I'm so happy to hear about your positive experience with Mandy at our office. It's wonderful that she was able to assist you in finding a policy that fits your needs and budget while saving you money. We appreciate your feedback and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
ben parker
March 31, 2026
5
out of
5
rating by ben parker
"Mandy white was really helpful with getting my insurance the way i needed it! i’ll recommend her every time!"
We responded:
"Thank you, Ben! I'm happy to hear that Mandy was able to assist you with your insurance needs. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
C. Stuart Jackson
March 31, 2026
5
out of
5
rating by C. Stuart Jackson
"The insurance agent on planet earth!!!!"
We responded:
"Thank you, C. Stuart Jackson! I'm happy to know you think so highly of our service. Your support means a lot to us. Let us know if there's anything else we can do for you!"
Dillon Allwine
March 31, 2026
5
out of
5
rating by Dillon Allwine
"Joyce is a ROCKSTAR! Quick and efficient to get our new vehicle insured at a moments notice. Highly recommend the Charlotte Potts State Farm Agency"
We responded:
"Thank you, Dillon! I'm happy to hear that Joyce was quick and efficient in getting your new vehicle insured. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Neal Sharkey IV
March 24, 2026
5
out of
5
rating by Neal Sharkey IV
"The best!!!!! Brought my rate down 200 bucks!!"
We responded:
"Thank you, Neal! I'm glad we could help reduce your rate by $200! If you have any more questions or need anything else, feel free to reach out anytime. We’re here to help!"
underatediv
March 24, 2026
5
out of
5
rating by underatediv
"Absolutely great! Took my rate from 372 to 188!"
We responded:
"Thank you for sharing this! I'm happy to hear about your positive experience with our team. Our office is dedicated to providing excellent service and value. Let us know if there's anything else we can assist you with!"
Terri Cairns
March 21, 2026
5
out of
5
rating by Terri Cairns
"We went with a homeowners policy and combined our auto."
We responded:
"Thank you, Terri! I'm happy to know you chose to combine your homeowners and auto policies with us. We’re committed to providing excellent service and ensuring your needs are met. If you have any questions or need further assistance, feel free to reach out!"
Amber Thomas
March 20, 2026
5
out of
5
rating by Amber Thomas
"Joyce with Charlotte Potts State Farm was great. She was very helpful, informative, and patient as I tried to navigate my insurance needs!!! She helped me bundle renters, auto and life insurance and get me a better rate than what I was currently paying for just auto!! I highly recommend letting her help you with all your insurance needs!!!"
We responded:
"Thank you for your review, Amber! I'm glad Joyce could assist you in bundling your insurance and finding a better rate. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Jayla Clemmons
March 18, 2026
5
out of
5
rating by Jayla Clemmons
"Joyce was really really great , answered all my questions and was detailed, Thank youuuuuuu🤍"
We responded:
"Thank you, Jayla! I'm so happy to hear that Joyce provided you with detailed answers and great service. We appreciate your feedback and are always here to help with any other questions you might have. Thanks for choosing us!"
Amanda H
March 13, 2026
5
out of
5
rating by Amanda H
"Friendly and attentive staff! Joyce and Ashton listened to my life insurance and car insurance needs then recommended products fitting my needs and, my budget. I walked out saving a significant amount of money on my car insurance over my previous provider. Happy customer!"
We responded:
"Thank you for your review, Amanda! I'm glad our team was able to assist you with your insurance needs and help you save money. It's wonderful to know you're a happy customer! If you have any more questions or need further assistance, feel free to reach out anytime."
brian keith ross
March 9, 2026
4
out of
5
rating by brian keith ross
"She was top notch , info at the ready."
We responded:
"Thank you, Brian, for your feedback! I'm glad you found the information readily available and appreciated the service. If you have any more questions or need further assistance, feel free to reach out!"