State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Warren Sylvester
February 11, 2026
5
out of
5
rating by Warren Sylvester
"Ashton was a HUGE help in us getting our insurance established here in LR AR. She took the time to walk through what we needed here. Highly recommend you reach out to them for your insurance needs."
We responded:
"Warren, thank you for your fantastic feedback! I'm happy Ashton was able to assist you in setting up your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Stephanie White
February 5, 2026
5
out of
5
rating by Stephanie White
"After a recent loss at our home, Samantha at Charlotte Potts State Farm was incredible. From the very first call, she was kind, calm, and genuinely concerned about our situation. Our claim was filed quickly, everything was explained clearly, and the payment came through faster than we expected. In a stressful time, she made the whole process feel manageable. You can tell she truly cares about her clients. We are very grateful for her help and support. Highest recommendations for this company, this team at Charlotte Potts State Farm and Samantha! We use them for all our insurances and have never been more satisfied with an agency."
We responded:
"Thank you, Stephanie, for sharing your experience! I'm so happy to hear that our office was able to provide the support and care you needed during such a challenging time. It's wonderful to know that our team could make the process smoother for you. Your recommendation means a lot to us. If you ever need anything else, we're just a call away!"
Tyler Brooks
January 28, 2026
5
out of
5
rating by Tyler Brooks
"Ashton was incredibly helpful during our call, as usual! I feel much more comfortable with my insurance choices than I did before we spoke."
We responded:
"Thank you, Tyler! I'm happy to hear that Ashton was able to assist you effectively and enhance your comfort with your insurance decisions. Our team is dedicated to providing the best support possible. If you have any more questions or need further assistance, feel free to reach out!"
Darrell Nesmith
January 23, 2026
5
out of
5
rating by Darrell Nesmith
"Ashton took the time to clearly explain my current insurance coverage, and she walked me through where I was lacking without it feeling like she was just trying to sell me more insurance. I really appreciate her thorough review of my insurance coverage."
We responded:
"Thank you for your review, Darrell! I'm glad to hear that Ashton was able to provide a clear and thorough explanation of your insurance coverage. Our team is committed to ensuring you have the best possible experience. If you have any more questions or need further assistance, feel free to reach out anytime!"
shanea toney
January 22, 2026
5
out of
5
rating by shanea toney
"I have been working with Amanda White for several years through more than one location. In fact we switched to the Charlotte Potts office BECAUSE of her exceptional service. She goes above and beyond to help in any way that she can. She is warm and courteous, and the epitome of what a State Farm representative should be. I HIGHLY recommend Amanda for all of your insurance needs."
We responded:
"Thank you, Shanea! I'm so happy to hear about your positive experience with Amanda. She truly embodies the dedication and warmth we strive for at our office. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
Eric McCurley
January 15, 2026
5
out of
5
rating by Eric McCurley
"Kelley was very nice and professional at setting up a bond for me and she’s also done all my other bonds I needed with State Farm. She’s great and she’s very personable."
We responded:
"Thank you, Eric! I'm happy to hear that Kelley has been helpful and professional in setting up your bonds. Her personable approach is something we truly value. If you need anything else, feel free to reach out!"
Dustin Rowe
January 9, 2026
5
out of
5
rating by Dustin Rowe
"Joyce at Charlotte Potts State Farm provided excellent customer service and saved me a significant amount of money by helping me switch my vehicles over. It’s great having a local office and an agent I can speak with directly who’s always willing to help answer my insurance questions. I’ll definitely be looking into moving my other policies over as well. ⭐⭐⭐⭐⭐"
We responded:
"Thank you, Dustin! I'm happy to hear that Joyce was able to assist you with your switch and save you money. Having a local office and a dedicated agent makes all the difference, and we're glad you appreciate it. If you have any questions or need further assistance with your other policies, feel free to reach out anytime. Thanks for choosing us!"
Hunter Allen
January 2, 2026
5
out of
5
rating by Hunter Allen
"Had my annual Review with Ashton. She took the time to walk me through any changes that happened to my policies, explained everything very clearly, and also answered any questions I had. I never felt rushed or pressured. It is refreshing to work with an agency and an account manager who is knowledgeable, proactive, and genuinely cares about their clients. Highly recommend looking at Charlotte Potts State Farm on Chenal for anyone looking for a dependable insurance agency."
We responded:
"Thank you, Hunter! I'm so happy to hear about your positive experience with Ashton during your annual review. It's wonderful to know that she provided clear explanations and addressed all your questions. We truly appreciate your recommendation and are grateful for your trust in our office. If there's anything else we can assist you with, just let us know!"
Eric Yee
October 13, 2025
5
out of
5
rating by Eric Yee
"The group at Charlotte Potts are fantastic. They helped me identify the kinds of insurance that I needed, helped me find significant savings compared to my previous company, walked me through and clearly explained differences in coverages, maximized what made most sense for my situation, and were helpful and responsive all throughout. They were very friendly and did not pressure me or use any strange sales tactics. I was very impressed by how easy they made the process and highly recommend them.
Update October 2025: Went into the office and worked with Joyce this year and she was able to not just update my policies, but make suggestions on other offerings and considerations to adapt to changes in my life. Very helpful, efficient, and prices remain competitive, if not better than some other reputable companies."
We responded:
"Eric, welcome to the State Farm family! Thank you so much for your 5 star review and for highlighting the service that Stephanie and Hannah gave you! Thank you also for allowing us to take care of your insurance needs and be your agency!We look forward to taking care of you for years to come!– Charlotte"
kim watkins
September 19, 2025
5
out of
5
rating by kim watkins
"If you're looking for the best quote and top-notch customer care, I highly recommend reaching out to Joyce. She’s fantastic at providing personalized service and will go the extra mile to ensure you’re taken care of every step of the way."
We responded:
"Thank you, Kim! I'm delighted to hear that Joyce provided you with exceptional service and personalized care. Our team is dedicated to ensuring you have the best experience possible. If there's anything else we can assist you with, feel free to reach out!"
Taylah Manns
April 29, 2025
5
out of
5
rating by Taylah Manns
"Stone provides great customer service and makes the process easy. Appreciated all the assistance!"
We responded:
"Taylah, we’re so glad our team could make things simple and smooth for you! Thank you for the great review and for letting us be a part of your insurance journey."
Kim Ketelsen
March 27, 2025
5
out of
5
rating by Kim Ketelsen
"Stone was a great help! He goes above and beyond to make sure you are getting the best coverage possible."
We responded:
"Thank you, Kim, for sharing your experience! I'm happy to hear that Stone was able to assist you and ensure you received the best coverage. Our team is always here to help with any future needs or questions you may have."
EmilyAmber
March 21, 2025
5
out of
5
rating by EmilyAmber
"Please head over to see Mandy, Stone, Ashton and Charlotte. They are absolutely wonderful at their jobs and will get you the best coverage, with the best rates, and protection for your family! I can't say enough good things about this group!"
We responded:
"Thank you so much, EmilyAmber! I'm delighted to hear that Mandy, Stone, Ashton, and our office were able to provide you with excellent coverage and rates. Your kind words about our team's dedication mean a lot. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
Crystal Cox
January 31, 2025
5
out of
5
rating by Crystal Cox
"Tiffany is an amazing agent, she always makes you feel welcome, and gets the job done , thanks for a joyful experience and keeping my business with the company!"
We responded:
"Thank you, Crystal, for sharing your experience! I'm happy to know that Tiffany has made you feel welcome and provided such a joyful experience. Your business means a lot to us, and we're here to assist with any future needs or questions you might have."
Abbey Wadley
January 14, 2025
5
out of
5
rating by Abbey Wadley
"I’ve been with Farm Bureau for quite a while and was paying an insane amount for just auto and renters. Stone was able to help me get it WAY lower! I Super grateful for him and this agency!"
We responded:
"Abbey, welcome to the State Farm family!! Thank you so much for the five star review for your experience with Stone and getting new insurance! We appreciate you and look forward to being your agency for years to come!! - Charlotte 🌟
"
notaperfectpersonru
January 3, 2025
5
out of
5
rating by notaperfectpersonru
"The staff is very knowledgeable and so helpful. Stephanie explains options in a way that is easy to understand. Super friendly too."
We responded:
"We appreciate your 5 star review and the kind words about Stephanie and our team!! Thank You!"
zoltan lapicz
October 1, 2024
5
out of
5
rating by zoltan lapicz
"Great customer service from Brian and everyone else in the office and he got my car and home insurance lowered with better coverage."
We responded:
"So nice to meet you today and welcome you to the State Farm family! Thank you for letting us take care of your auto instance and home insurance and for your FIVE STAR review!! We appreciate you! 🌟 "
John David White
May 23, 2024
5
out of
5
rating by John David White
"Great company and they take care of their clients!"
We responded:
"John, we're thrilled to hear that you had a great experience with us! Ensuring our clients are well taken care of is our top priority, and we're grateful for your positive feedback. Thank you for choosing our office for your insurance needs! Charlotte Potts - State Farm Insurance Agent, Little Rock, AR"
Ron Lynch
April 1, 2024
5
out of
5
rating by Ron Lynch
"They take time to help me with whatever it is and don’t act like they’re in two big hurry to do so. The young lady today, I think she said her name was Bobby, was very fast, very efficient and extremely friendly. I called to talk to them about my automobile insurance."
We responded:
"Thank you for the positive feedback, Ron! I'm pleased to hear that Bobbi provided fast, efficient, and friendly service when assisting you with your auto insurance! We're here to help with all your insurance needs whenever you need us!
- Charlotte Potts - State Farm Insurance Agent, Little Rock, AR"
hemanth pasumarthi
March 18, 2024
5
out of
5
rating by hemanth pasumarthi
"Exceptional service and comprehensive coverage! Combined Insurance has been my go-to for both car and renters insurance. Their rates are competitive, and their customer support is top-notch. I appreciate the convenience of having all my insurance needs met under one roof. Highly recommended!"
We responded:
"Thank you so much for allowing us to take care of your auto and renters insurance! We appreciate your business and the five star 🌟 review!! 🚗 Charlotte"
Skye Bradley
January 31, 2024
5
out of
5
rating by Skye Bradley
"I have lived in multiple states and have needed insurance in each one. In all my experience this place has been nothing but wonderful. I called and stopped by on different occasions and everyone who works in that office is so kind and helpful. Every question or concern I had was addressed in a concise and timely manner. Marlene had been so helpful working with me on getting my car insurance as well as helping me with my renters insurance questions. If you were looking for a place to get Insurance I would recommend this place, hands-down."
We responded:
"Skye, thank you so much for taking the time to share your positive experience with our agency! We truly appreciate your kind words and are delighted to hear that you found our team to be both kind and helpful during your interactions. It's our commitment to provide excellent service, and we are thrilled that we could address your questions and concerns in a concise and timely manner. We especially want to express our gratitude for acknowledging Marlene's exceptional assistance. We're glad that she could assist you with both your auto insurance needs and answer your questions about renters insurance. If you ever have further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!"
Crystal Wright
January 29, 2024
5
out of
5
rating by Crystal Wright
"We swapped everything over to State Farm, from another insurance company, Zack took great care of us. We have even more coverage than before for less than what we were paying! WINNING"
We responded:
"Crystal, thank you! We love seeing reviews like this. Zack always puts our customers first. Welcome to our State Farm family!"
Steven Lee
January 26, 2024
5
out of
5
rating by Steven Lee
"I carry State Farm insurance. I’d suggest you call Zack Craddock and have your policy reviewed. He might be able to help you secure a better policy."
We responded:
"Steven, thank you so much for the five star review and for letting us be your agency! I appreciate you recommending Zach to those who may read this. He definitely had a heart for taking care of customers. Thanks so much again!"
Steve Campbell
January 25, 2024
5
out of
5
rating by Steve Campbell
"My wife and I highly recommend Charlotte Potts and her team! We’ve heard horror stories of people thinking they had adequate coverage only to find out at claim time that they didn’t. Charlotte and her team helped us evaluate our needs and then provided coverage that gives us true peace of mind."
We responded:
"Steve, thank you so much for letting us be your agency for your car insurance and your home insurance! It’s so awesome when clients become friends ❤️. Thank you for your kind words and your recommendation and for the referrals you send us also. "
Tina Coney
January 25, 2024
5
out of
5
rating by Tina Coney
"Charlotte explains the coverages so that you know exactly what you are getting and get what you need without over insuring. She definitely gives personal attention and knows her stuff. Thanks Charlotte for being a trusted advisor for insurance!
Tina"
We responded:
"Tina, thank you so much for the five star review 🌟 and for your kind words! We appreciate you so much!! ❤️"